Yes, you can cancel your pickup request at any time by emailing customersupport@shipcamps.com. In your email, please include the name on your order along with the pickup date and location.

Yes. If for any reason you need to cancel an order, please submit your cancellation request via email to customersupport@shipcamps.com.

You will obtain a full refund if you cancel a shipment at least 48 hours prior to the scheduled pickup or drop-off date. Any cancellations inside of 48 hours will incur a $10 late cancellation fee per order.

Yes. To request a new pickup date or location for your order, please send us an email to customersupport@shipcamps.com.

Please include the name on the order, your original pickup date and/or location, and the new requested pickup date and/or location.

Yes, complimentary insurance is included per bag for all domestic and international luggage shipments. You have the option to insure up to $7,500 for a nominal cost.

Ship Camps recommends you select an amount that best matches the total estimated value of the item you are shipping. This would include the total value of the items inside your camp bag, trunk or box, and the value of the camp bag or trunk itself.

Shipment insurance protects against complete loss of your shipped item or against any physical damage that has occurred to the shipment while in transit. For items not shipped in a box, the outside casing is considered the shipping container and will not be insured.

No. You can ship a camp bag or camp trunk without a box. Click here to see what can be shipped.

Yes. Ship Camps offers two different weight options. A standard bag or trunk option for up to 65 lbs, as well as an oversized option for up to 70 lbs. If your luggage is shipped and weighs more than the maximum weight for your item type, your bag may be delayed in transit and you may be charged an overage fee. Bags or trunks over 70 lbs are NOT permitted.

You can purchase a shipping box at your local carrier store or a shipping supplies store near you.

Their luggage needs to be packed in a camp duffel bag or trunk. Make sure the shipping container is completely sealed and all zippers, buckles, and latches are tight and secure. Ship Camps will provide a welcome packet that contains all shipping materials. You will have to affix the shipping label to the baggage with the materials supplied.

Yes. Bags and cases that are being shipped to camp internationally should not be locked for customs reasons. For more information regarding specific packing instructions for shipping your luggage internationally, please visit the Ship Camps support center.

Upon placing your order, you will receive a confirmation email including your itinerary, shipping label(s), and a Ship Camps Tracking ID for each shipment. By clicking on the Tracking ID link in the email, you will be taken directly to your order on Ship Camps which will provide you with the latest tracking information and details.

If you need help with tracking your shipment or have questions regarding the status of your shipment, you may contact our customer support team for further assistance.

If you have your Ship Camp Tracking ID readily available, click here to track your child’s shipment.

Yes. Once your child’s camp gear has been delivered, you will receive a notification via email.

Yes. Once your child’s camp gear has been collected, you will receive a notification via email.

Yes. We do offer Next Day Air shipments and some have specific commitment times (i.e. 10:30 AM, 12:30 PM). These times vary depending on zip code and location.

If you need your child’s camp gear to arrive by a certain time via Next Day Air service, please contact our customer support team for assistance.

Ship Camps will make every effort to ensure the on-time delivery of international shipments. Customs and other factors within the carrier's control including the legibility of customs forms may affect delivery times, which are outside our control. Our international logistics specialists will make every effort to aid and assist in getting any package through customs both at home and abroad.

Ship Camps guarantees all deliveries by the end of the day, without a signature required. Have a request or instructions for the driver? Please give our customer support team a call at (855) 540-2267 or send us an email at customersupport@shipcamps.com so we can assist in providing you and the carrier with the proper information.

Once your account has been created, you will have access to an address book for easy rebooking of shipments, stored payment information, and quick access to your shipment history. You will also be eligible to receive special email promotions and shipping offers.

For additional information regarding your Ship Camps account features and benefits, please visit our support center!

Ship Camps partners with overnight residential camps and through that partnership the camp will gain access to some great benefits they can pass along to their families. . A few highlights of becoming a partner include discounted rates, complimentary shipping supplies, a dedicated account manager, custom partner pages and much more. For additional information on how to become a partner with Ship Camps, please email sales@shipcamps.com.

Yes, to ship to camp internationally or to get an international quote, you can email customersupport@shipcamps.com with your pick-up location, delivery location, and dates your child is attending camp.
You can also call (855) 540-2267 and a Ship Camps Representative will provide you with a quote.

Camp bags and camp trunks that are being shipped to camp internationally should not be locked for customs reasons.

Please visit our support page for additional information regarding international shipping, or email us at customersupport@shipcamps.com.

No. Due to customs regulations, you are NOT allowed to lock your international camp shipment.

In order to file a claim, a Ship Camps Claims Form must be submitted to a claim’s representative along with photographs of the damaged merchandise. All outer packaging (roller suitcase, duffel bag, trunk or box) used for shipping must be made available for either a physical or photo inspection by Ship Camps or its Logistics Partners.

• A photo of the original shipping label with the tracking number visible.
• Photos of your roller suitcase, duffel bag, trunk or box used for shipping with the shipping label attached and in view. Please ensure the image(s) include a view of the entire roller suitcase, duffel bag, trunk or box. The photos should depict the condition in which the shipment arrived.
• A minimum of two photos of your damaged item(s). For missing item(s), proof of damage to the outer packaging (roller suitcase, duffel bag, trunk or box) will be required in order to process your claim.
• Proof of value (online quote including the entire URL, a screenshot of the payment page including the entire URL)

The length of the claims process can vary and may take up to 30 days to complete. Should you have additional questions with regards to your claim or need assistance completing the Ship Camps Claims Form, please do not hesitate to contact a Ship Camps Claims Representative.

Yes! Signing up is absolutely free. You can create an account here!

Go to Ship Camps and look for the registration link at the top-right. You’ll be guided through a simple process. Registration requires no commitment and only takes a few moments.

A Ship Camps account is completely free and the benefits are endless! Some of the benefits include:

• Access to exclusive Ship Camps offers throughout the year
• Easy access to all current and previous shipments
• Stored account payment information
• Address book to make it even easier to place your order online

You may schedule a shipment now, for the 2024 camp season! We strongly recommend getting everything booked in the system as soon as possible so you get the best available rates and transit!

Yes. To ship more than one item at a time, click the '+' in the middle of the booking page and select the number of bags you want to ship to camp.

Yes. Ship Camps allows you to ship your child’s luggage to camp either one-way or round trip.

Yes. To book a multi-leg trip, you will book two separate one way orders. A multi-leg trip would, for example, start at Location A, go to Location B, and then to Location C. You can also call Ship Camps directly to set this up.

Your logistics provider will be depicted on your order confirmation email and your shipping label. Your shipping label can be accessed through the confirmation email sent to you after booking your shipment and in the welcome packet you will receive in the mail prior to your pickup date.

One of our logistics providers will be collecting your child’s luggage, boxes, and trunks to ship to camp. Your shipping label will indicate which carrier you’ve been assigned (FedEx, UPS, or DHL).

Yes, you can ship camp gear from your private residence or business. You also have the option to drop off their camp gear at a local carrier store.

You do not need to be home on your pickup date but the trunks or duffle bags need to be labeled and ready to go outside your front door on that date for the carrier to pick up.

If you are shipping domestically and have been assigned FedEx as your carrier, you can drop off at any local FedEx store. If you are shipping internationally and your carrier is DHL, you can drop off at a local DHL authorized ship center near you. Your shipping label and confirmation email will indicate your assigned carrier and, therefore, which store you need to drop off at.

Send us an email at customersupport@shipcamps.com or give us a call at (855) 540-2267.

Hours of Operation:

• Monday: 8:00 AM - 8:00 PM ET
• Tuesday: 8:00 AM - 8:00 PM ET
• Wednesday: 8:00 AM - 8:00 PM ET
• Thursday: 8:00 AM - 8:00 PM ET
• Friday: 8:00 AM - 8:00 PM ET
• Saturday: 8:00 AM - 5:00 PM ET
• Sunday: 9:00 AM - 6:00 PM ET